General conditions for services in Venezuela:
* 1 .- Responsibilities:
Caracas.Travel assumes full responsibility for all contracts and agreements including correspondence by email with their customers by offering its various programs and services.
Caracas Travel is not responsible for the acts of God, force majeure or any other damage to the company, including accidents caused by the outsourcing of services and / or delays of flights and business connections of any travel by air or by other means.
In case of mechanical problems with the boat chartered or general problems with a service provided by travel Caracas:
Caracas travel substitute another inn / service of equal quality and price or the worst offer another hotel - perched on a different period. In case of serious problems Caracas travel will return 90% deposit of the offered service.
* 2 .- Documentation:
The traveler should carry identification documents and in case of problems related to lack of documentation or visas, trip yachts Caracas is not responsible for the costs and delays of full service.
* 3 .- Return of deposit paid to travel to Caracas for booking paid card customers.
Repayment of amount 60 days before the commencement of services / reservation.
Return of 70% 30 days before the start of service.
50% refund 15 days before the start of service.
Return of 25% 72 hours before the service begins.
No return 48 hours before the service begins.
* 4 .- No refund of deposit.
When travel documents are insufficient.
When the passenger does not show the day of booking.
In case of heavy rain, bad weather or force majeure that could put the safety of the planned trip in danger Caracas travel partners reserve the right to modify the program.
* 5 .- Claims.
All claims must be in writing and sent to our office by fax or email, no more than 48 hours after the termination of our service.
Claims
If customers are not happy with the service or condition of the vessel or service.
The client must inform the phone Caracas.travel. Customer to specify any details and complain that it is relevant to the action can be taken more, if the client wants to change service, hotel or inn, this can be arranged by the host Caracas Travel.
If the host to continue the journey there can be no refund after the end of the vacation.
Permits for charter and related services in Venezuela.
Caracas Travel has the following permissions:
Permit from the Ministry of Tourism: # 2251.
Tourist Permit TTAC. -121/01.
* Note 1:
Phone calls are paid by results.
Imported spirits are allowed in the park. (Guest may bring their own specialties, not only for private use).
Accommodation prices quoted per day is 24 hours.
If the guest wants to leave on the afternoon of 50% above the price will be charged daily basis. Children 2 to 10 years of age has a 25% discount. If the client wishes to rent a boat exclusively for your party not only with other guests on board a special price will be quoted depending on the duration of the Letter to the number of guests.
If payment / rest of a service reservoir has not been paid in advance, this fee is payable upon arrival at the inn or service provider.
On the trip caracas.travel Caracas against and has the right to cancel the service without refund.